FAQ

Absolutely. Just let us know your arrival time and we’ll meet you at the dock — no taxis, no stress.

Simple: Same to same. Bring the car back with the same level of fuel you received it with.

Yes — the minimum age to rent is 18.

Drivers under 25 can still rent with us by purchasing our Underage Driver Insurance Package for $175. This package covers you for 30 days and is tied to one specific vehicle — you can rent that same car multiple times during the 30 days, no extra underage fee needed.

If you're over 25, no additional fee is required.

No — all of our vehicles are 100% smoke-free.

A $250 cleaning surcharge will be applied if there is any evidence of smoking or smoke smell in the vehicle upon return.

Lost keys happen — but they’re not cheap to replace.

A $450 replacement fee will be charged for any lost or unreturned keys, including smart keys or key fobs.

To avoid the fee, please return all keys with the vehicle.

If the battery dies, don’t worry — just contact us right away.

• If it’s a mechanical issue (like a bad battery), we’ll send assistance or swap the vehicle as soon as possible.

• If the battery dies due to lights or electronics being left on, the renter may be responsible for a jump-start or service fee.

In either case, we’re here to help — give us a call and we’ll get you back on the road quickly.

No worries — just keep us updated and we’ll adjust your pick-up time. We track ferry schedules to stay on top of delays.

Everything. Our rates include insurance, taxes, and cleaning — no hidden fees. What you see is what you pay.

We get it — sand happens. But if the vehicle is returned with excessive sand, food, spills, or debris, a deep cleaning fee may apply.

To avoid the charge, just return the car in the general condition you received it.

You can return the vehicle before your rental period ends, but please note:

• We do not issue refunds for unused days.

• Rental bookings are non-transferable — you cannot transfer the remainder of your booking to another driver or party.

If your plans change, let us know — we’ll work with you as best we can.

If you experience a flat tire or blowout, please contact us right away.

• Minor flats (like a nail or slow leak) are the renter’s responsibility and can usually be repaired at a local tire shop.

• Major blowouts or sidewall damage will be assessed by our team. If it's due to road conditions or wear, we’ll work with you on a solution.

• Driving on a flat and causing rim or tire damage may result in additional charges.

We’re here to help, so just reach out and we’ll guide you on the best next step.